[rt-users] how to check if can receive email from special domain

[Jon Baker]

Is tom at test.com getting a bounce message from RT?  If they are not,  
it's most likely not getting that far.  I'd look in the mail logs and  
make sure your MTA isn't blocking his message for some reason; if you  
see the message arriving there and being delivered to RT, you'll need  
to look in the RT logs to see what RT is doing with it.  But it's  
unlikely that RT is blocking a message from a specific domain.

On Jan 10, 2011, at 11:00 AM, rt-users-request at lists.bestpractical.com  
wrote:

> Sir,
>
> Our RT can not receive email from special domain(for example,
> tom at test.com), it is okay before.
>
> a. We can sent email to tom at test.com via RT web UI(create ticket for  
> him)
> b. But RT can not receive email from tom at test.com or he can not  
> update ticket
> c. If we use my at gmail.com sent email to tom at test.com, my at gmail.com can
> get reply email from tom at test.com
>
> If our RT blocked emails from tom at test.com?
>
> Thank you.
>
> --
> LiuJia

-- 
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656





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