[rt-users] Limited ReadOnly View for visitors without RT-accounts

[Kenneth Crocker]

Johan,

Why don't you just grant the "ShowTicket" & "SeeQueue" rights to everyone on
a Queue by Queue basis instead of Global?

Kenn
LBNL

On Tue, Jan 11, 2011 at 1:17 PM, Johan Elmerfjord <jelmerfj at adobe.com>wrote:

>  I manage a installation of RT v. 3.8.7 that is using external LDAP for
> authentication.
> All RT-users have local accounts and preferences but now we are
> investigating the possibilities to open up several queues in RT with a
> Read-Only view for everyone that passes LDAP authentication.
>
> How can this be done in a smart way?
>
> It's probably really useful if they can just punch in the RT-ticket-number
> and see the history and current status, on tickets that they are somewhat
> involved in.
> I imagine this could be done with a homemade web-UI that is behind
> LDAP-auth and where I just get the info through rest and dumps that with
> some formatting.
>
> Would it be possible to open up the RT-interface and maybe exclude only
> certain queues?
> New virtual server that connects to RT using a Read-Only pre-specified
> user?
>
> Other alternatives that I haven't thought/didn't know about??
>
> Any hints would be greatly appreciated.
>
> /Johan
>
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