[rt-users] Help on discouraging migration to Remedy

[Josh Narins]

Another couple things, Remedy is propriety and inflexible, RT is infinitely malleable.

And Remedy works well with... wait for it... ClearCase! RT with subversion. You didn't mention which you were using.

Then buy some books on Remedy, put them in a stack, and say "Well, who do I bill for the time to read these?"

Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo.




Josh Narins

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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, January 12, 2011 3:08 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

Guadagnino,

Wouldn't it be better to provide a list of their requirements and show how, by its flexible design, RT meets those requirements better than Request?

Kenn
LBNL
On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano <guadagnino.cristiano at creval.it<mailto:guadagnino.cristiano at creval.it>> wrote:
Hi all,
unfortunately it seems my bosses are determined to migrate away from RT to Remedy.
I am equally determined to show them they took the wrong decision.
Let alone the obvious argument that RT is free, could you help me gather documentation on companies (best if BIG companies) migrating AWAY from Remedy? It does not matter if they are migrating to RT, though it would abviously be better.

I did my homework and already sent some evidence, but there may be more publically redistributable documents that are not available on the web.

Thank you in advance.

Bye
Cris

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