[rt-users] Help on discouraging migration to Remedy

[Gary Greene]

As someone whom has had the displeasure of working on the upgrade/migration
of previous versions of Remedy at a previous employer, I can say that they
don¹t support UNIX worth squat. We tried to get Remedy working on a newer
RHEL than RHEL 2.1 and just could not get it to work. In the end we had to
install Remedy on top of Windows Server 2003.


On 12/1/11 12:19 PM, "Matthew Hattersley" <matthew.hattersley at vaioni.com>
wrote:

>  
> It¹s either that or implement Remedy with extreme lacklustre and clap slowly
> when one of the bosses complains that Œx¹ feature is missing.
> 
> Kind Regards,
> 
> 
> 
> Matthew Hattersley
> 
> Email: matthew.hattersley at vaioni.com
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> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Josh Narins
> Sent: 12 January 2011 20:13
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Help on discouraging migration to Remedy
>  
> Another couple things, Remedy is propriety and inflexible, RT is infinitely
> malleable.
>  
> And Remedy works well withŠ wait for itŠ ClearCase! RT with subversion. You
> didn't mention which you were using.
>  
> Then buy some books on Remedy, put them in a stack, and say "Well, who do I
> bill for the time to read these?"
>  
> Generally, however, if management is set on doing something, you have to make
> them think it was their idea not to, right? Judo.
>  
>  
> Josh Narins
> 
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
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> jnarins at seniorbridge.com
> seniorbridge.com <http://www.seniorbridge.com/>
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> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
> Sent: Wednesday, January 12, 2011 3:08 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Help on discouraging migration to Remedy
>  
> Guadagnino,
> 
> Wouldn't it be better to provide a list of their requirements and show how, by
> its flexible design, RT meets those requirements better than Request?
> 
> Kenn
> LBNL
> 
> On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
> <guadagnino.cristiano at creval.it> wrote:
> 
> Hi all,
> unfortunately it seems my bosses are determined to migrate away from RT to
> Remedy.
> I am equally determined to show them they took the wrong decision.
> Let alone the obvious argument that RT is free, could you help me gather
> documentation on companies (best if BIG companies) migrating AWAY from Remedy?
> It does not matter if they are migrating to RT, though it would abviously be
> better.
>  
> I did my homework and already sent some evidence, but there may be more
> publically redistributable documents that are not available on the web.
>  
> Thank you in advance.
>  
> Bye
> Cris
>  
>  
> 
> 
> -- 
> Gary L. Greene, Jr.
> IT Operations
> Minerva Networks, Inc.
> Cell:   (650) 704-6633
> Office: (408) 240-1239
> 

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