[rt-users] 3.9 release "schedule" and set owner question

[Jesse Vincent]

On Thu, Jan 13, 2011 at 08:45:10AM -0500, Josh Narins wrote:
> > The second question is something that has been bugging me a lot, why is
> > it that there is no permission for setting the owner in a ticket? In
> > our case our end-customer is creating the tickets directly in the web-
> > interface, and can update it there, but all the time they can actually
> > change the owner for the ticket and I haven't found any permission to
> > deny that... Is this intentional or am I missing something? Would a
> > patch with this functionality added be appreciated?
> 
> It might be overkill, but another thing to consider is removing the
> Owner widget from share/html/Ticket/Create.html is another way.
> 

It's important to note that that won't actually fix the issue, just mask the fact that there's a permissions problem.


> 
> 
> 
> Josh Narins
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
> Tel: (212) 994-6194
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> jnarins at seniorbridge.com
> 
> SeniorBridge
> Managing Complex Chronic Care
> http://www.seniorbridge.com
> 
> 
> 
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