[rt-users] 3.9 release "schedule" and set owner question

[Josh Narins]

> The second question is something that has been bugging me a lot, why is
> it that there is no permission for setting the owner in a ticket? In
> our case our end-customer is creating the tickets directly in the web-
> interface, and can update it there, but all the time they can actually
> change the owner for the ticket and I haven't found any permission to
> deny that... Is this intentional or am I missing something? Would a
> patch with this functionality added be appreciated?

It might be overkill, but another thing to consider is removing the
Owner widget from share/html/Ticket/Create.html is another way.




Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com



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