[rt-users] how to assign ticket to unprivileged users from ExternalAuth

[Kevin Falcone]

On Thu, Jan 13, 2011 at 09:23:11AM -0800, Jonathan Salomon wrote:
>    Hi all,
> 
> 
> 
>    I've configured ExternalAuth to authenticate against our AD and this works well. I created a
>    user group that has some unprivileged users from the AD as its members. Now I want to assign
>    some of these tickets to members of this group as the owner of such ticket. However, since
>    they are users from the ExternalAuth they are not listed in the dropdown. Should I make these
>    users privileged (I'd prefer not to).

Just grant that group OwnTicket in the appropriate queue.  Ticket
Ownership isn't tied to Privileged or Unprivileged, it is tied to the
OwnTicket right.

-kevin
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