[rt-users] External users unable to create tickets since ExternalAuth activated

[Kenneth Crocker]

Kevin,

Your suggestion on using the LDAP setting for adding users worked well.
Thank you.

I do have a question as to why all that explanation on My_Oracle and such in
the ExternalAuth notes if we should use such settings?

Kenn
LBNL

On Thu, Jan 13, 2011 at 10:31 AM, Nicôle Layne-Balram <
nlayne at telebarbados.com> wrote:

> Any thoughts on this issue?
>
> Kind regards,
> Nicole
>
> ------------------------------
>
> Message: 2
> Date: Mon, 10 Jan 2011 23:04:52 -0400
> From: Nicole Layne-Balram <nlayne at telebarbados.com>
> To: <rt-users at lists.bestpractical.com>
> Subject: [rt-users] External users unable to create tickets since
>        ExternalAuth activated
> Message-ID:
>        <
> 4C137E3BA6DB4A4291596A118437D8E501929A70 at exchange1.telebarbados.com>
> Content-Type: text/plain;       charset="iso-8859-1"
>
> Since implementing external auth (LDAP option), RT works as expected for
> users within AD, but I've just realized that external users are unable to
> create tickets, even with the appropriate "Everybody" permissions set via
> the web interface (globally as well as queue-specific).
>
> Error within logs:
> *timestamp* RT RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning
> Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress:
> yyy at hotmail.com, Name: yyy at hotmail.com, Password: , Privileged: 0,
> RealName: Jane Doe
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> Jan 10 21:21:58 RT RT: Couldn't load user 'yyy at hotmail.com'.giving up
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:947)
>
> RT_SiteConfig.pm:
> Set($rtname , "xxx.com");
> Set($Organization , "xxx.com");
> Set($Timezone , 'US/Eastern');
> Set($DatabaseType , 'mysql');
> Set($DatabaseHost   , 'localhost');
> Set($DatabaseRTHost , 'localhost');
> Set($DatabasePort , '');
> Set($DatabaseUser , 'rt');
> Set($DatabasePassword , 'xyz');
> Set($OwnerEmail , 'root');
> Set($RTAddressRegexp , '([a-z]+)\@rt\.xxx\.com$');
> Set($ValidateUserEmailAddresses, 1);
> Set($CorrespondAddress , 'no-reply at rt.xxx.com');
> Set($CommentAddress , 'no-reply-comment at rt.xxx.com');
> Set( $WebDomain, 'rt.xxx.com' );
> Set($WebPath, "");
> Set($CanonicalizeRedirectURLs, 1);
> Set($LogToSyslog , 'info');
> Set($UnsafeEmailCommands,1);
> Set($LogToSyslog, "debug");
> Set($AutoCreateNonExternalUsers, 1);
> Set($AutoCreate, {Privileged => 1});
> Set(@Plugins,qw(RT::FM RT::Extension::QueueDeactivatedScrips
> RT::Extension::MobileUI RT::Authen::ExternalAuth));
> require
> "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/My_RT_SiteConfig.pm";
>
> 1;
>
> External User gets two returned e-mails from no-reply at rt.xxx.com:
> RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for your email.
> User 'yyy at hotmail.com' could not be loaded in the mail gateway
>
> Any help and suggestions would be greatly appreciated.
>
> Thanks,
> Nicole
>
>
> ------------------------------
>
>
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