[rt-users] Email Queue Routing

[Pierre Buhas]

Hello,

I am trying to customize one Scrip I found (
http://requesttracker.wikia.com/wiki/EmailRouting) ..

Now what I would like to do is automatically routing and creating the ticket
in the right queue by looking at a queues customField MailDomain where I
store the domain name like: \@gmail\.com below ..

How should I debug my modifications - See Option2 - there (it is not working
yet...;-) ?

Thanks

#--------------------------
# Domains we want to move
#--------------------------

# Option 1 - list the domains here
# my %domain_map = (
#                    '\@gmail\.com'         => "TESTGmail",
#                    '\@free\.fr'        => "TESTFree"
#                 );


# Option 2 - get all domain from queues CF
my %domain_map = ();
my $queues = new RT::Queues(RT::SystemUser);
foreach my $queue ($queues->Next) {
        $domain_map { $queue->FirstCustomFieldValue('MailDomain') } =
$queue->Name;
}

#---------------------------------------------
#Check each of our defined domains for a match
#---------------------------------------------
 foreach my $domainKey (keys %domain_map ){
 if($self->TicketObj->RequestorAddresses =~ /^.*?${domainKey}/) {
     # Domain matches - move to the right queue
     $self->TicketObj->SetQueue($domain_map{$domainKey});
     }
 }




Pierre
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