[rt-users] Manually creating a user in RT's db (MySQL)

[Kevin Falcone]

On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
>    Guys,
>    I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external
>    senders to any of our Q's, but one of our departments want to use RT to start receiving emails
>    (tickets) from an external source.
>    My questions is, if I create this external entity in the RT database, would RT accept that,
>    and if so, how in the heck do I create that entry in MySQL, with the right permissions?

You should be able to do this from Configuration -> Users -> Create

-kevin
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