[rt-users] Manually creating a user in RT's db (MySQL)

[Alberto Vazquez]

Thank you Sir, I will give it a try.  I was under the impression that this
is for users with the need to access RT, since this external just needs to
be able to send an email to RT and get a ticket create.

I will give a shot and see if it does the trick.  I will let you know how it
tuns out.

Alberto

On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

>  On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
> >    Guys,
> >    I am new to RT and a novice on MySQL. Currently, we do not allow auto
> create for external
> >    senders to any of our Q's, but one of our departments want to use RT
> to start receiving emails
> >    (tickets) from an external source.
> >    My questions is, if I create this external entity in the RT database,
> would RT accept that,
> >    and if so, how in the heck do I create that entry in MySQL, with the
> right permissions?
>
> You should be able to do this from Configuration -> Users -> Create
>
> -kevin
>



-- 
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
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