[rt-users] Email Queue Routing

[Raed El-Hames]

Pierre:

my $queues = new RT::Queues(RT::SystemUser);
is fine but you need to limit
Just add
$queues->UnLimit;

my $queues = new RT::Queues(RT::SystemUser);
$queues->UnLimit;
foreach my $queue ($queues->Next) {

}

By the way , a comment on your next bit, I am just curious why you build a hash , then you go through it looking for a match??
Why don't you do
foreach my $queue ($queues->Next) {
    my $blah = $queue->FirstCustomFieldValue('MailDomain') ;
    If ($self->TicketObj->RequestorAddresses =~ /^.*?${$blah}/) {
       $self->TicketObj->SetQueue($queue->id);
       return;
    }
}

Roy

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Pierre Buhas
Sent: 20 January 2011 09:14
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Email Queue Routing

This is my loop on the queues which is not working..

my $queues = new RT::Queues(RT::SystemUser);
foreach my $queue ($queues->Next) {


there must be some mistake above. Is the creation of my variable $queues correct ?

I also tried the following:

my $queues = new RT::Queues(RT::SystemUser);
while ( my $queue = $queues->Next ) {

but it did not work better. So that's why I suspect this is the way I get the list of queues which is not the way it should be..

Any idea ?

Thanks

Pierre BUHAS
+353 1 217 8422

Duolog Technologies


On 19 January 2011 21:43, Kevin Falcone <falcone at bestpractical.com<mailto:falcone at bestpractical.com>> wrote:
On Wed, Jan 19, 2011 at 02:09:38PM +0000, Pierre Buhas wrote:
>    my %domain_map = ();
>    my $queues = new RT::Queues(RT::SystemUser);
>    foreach my $queue ($queues->Next) {
>    $domain_map { $queue->FirstCustomFieldValue('MailDomain') } = $queue->Name;
>    }
That really wants to be a while ( my $queue = $queues->Next ) {

The new is really old-style but should be fine

-kevin

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