[rt-users] Manually creating a user in RT's db (MySQL)

[Kevin Falcone]

On Thu, Jan 20, 2011 at 08:49:50AM -0800, Alberto Vazquez wrote:
>    Thank you Sir, I will give it a try. I was under the impression that this is for users with
>    the need to access RT, since this external just needs to be able to send an email to RT and
>    get a ticket create.

Anyone who sends mail to RT gets a user account.  If you're limiting
ticket creation to existing accounts, you will need to create a user
that doesn't have a password and isn't allowed to be granted rights
but does have an email address.

-kevin

>    I will give a shot and see if it does the trick. I will let you know how it tuns out.
>    Alberto
> 
>    On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
>      > Guys,
>      > I am new to RT and a novice on MySQL. Currently, we do not allow auto create for external
>      > senders to any of our Q's, but one of our departments want to use RT to start receiving
>      emails
>      > (tickets) from an external source.
>      > My questions is, if I create this external entity in the RT database, would RT accept
>      that,
>      > and if so, how in the heck do I create that entry in MySQL, with the right permissions?
> 
>      You should be able to do this from Configuration -> Users -> Create
>      -kevin
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