[rt-users] Manually creating a user in RT's db (MySQL)

[Alberto Vazquez]

Cool, quick question. Which file do I need to modify?

Thanks,

Alberto

On Thu, Jan 20, 2011 at 8:54 AM, Nicolas GUIOT <nicolas.guiot at risc-group.com
> wrote:

> We usually setup our RT mail server to accept emails only from domain/user
> that are allowed to.
> In exim, we have an acl looking like this :
>
>  drop
>    !senders = ·*@mydomain.com:my_allowed_used at hisdomain.com
>
> On Thu, 20 Jan 2011 08:49:50 -0800
> Alberto Vazquez wrote:
>
> > Thank you Sir, I will give it a try.  I was under the impression that
> > this is for users with the need to access RT, since this external
> > just needs to be able to send an email to RT and get a ticket create.
> >
> > I will give a shot and see if it does the trick.  I will let you know
> > how it tuns out.
> >
> > Alberto
> >
> > On Wed, Jan 19, 2011 at 3:44 PM, Kevin Falcone
> > <falcone at bestpractical.com>wrote:
> >
> > >  On Wed, Jan 19, 2011 at 03:05:22PM -0800, Alberto Vazquez wrote:
> > > >    Guys,
> > > >    I am new to RT and a novice on MySQL. Currently, we do not
> > > > allow auto
> > > create for external
> > > >    senders to any of our Q's, but one of our departments want to
> > > > use RT
> > > to start receiving emails
> > > >    (tickets) from an external source.
> > > >    My questions is, if I create this external entity in the RT
> > > > database,
> > > would RT accept that,
> > > >    and if so, how in the heck do I create that entry in MySQL,
> > > > with the
> > > right permissions?
> > >
> > > You should be able to do this from Configuration -> Users -> Create
> > >
> > > -kevin
> > >
> >
> >
> >
>
>
>
> --
> Nicolas GUIOT
> Risc Group - Service Production Exploitation
> Alcatel/CTI - Av. du Gal de Gaulle
> 45140 ORMES - FRANCE
> Tel : (+33) 2 38 71 84 98
> Fax : (+33) 2 38 75 76 92
>



-- 
Alberto Vazquez-Dzul
Email:  betovaz at gmail.com
Mobile:  (805) 444-0835
GVoice: (805) 768-4798
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