[rt-users] CF value is not updated from perspective of callback

Jeff Blaine jblaine at kickflop.net
Thu Jan 20 19:13:52 EST 2011


Hi folks, I've hit another snag.  Any help would be appreciated.

RT 3.8.7.

PROBLEM
=======

     After submission of Modify.html (editing Basics) where I changed
     2 things

     FROM

         Status: stalled
         Classification: Non-Compliance

     TO

         Status: resolved
         Classification: Foobar

     The resulting log data generated from my callback (which is
     Modify.html/Default) shows 'resolved' but shows the OLD value
     for Classification, not the new one:

         Jan 20 18:06:50 rtdev1 RT: DEBUG Status = 'resolved'
         ...
         Jan 20 18:06:50 rtdev1 RT: DEBUG name = 'Classification'
         val = 'Non-Compliance'

     Note that the ticket is modified properly though.  The values
     on screen once the page updates are:

         Status: resolved
         Classification: Foobar



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