[rt-users] ¿does request-tracker3.6 need restart apache2 often?

[Adam Tang]

Dear RT friends,

Wonder why we still using mailing list. We could make use of simple forum software for this. >,<

> Date: Tue, 25 Jan 2011 06:53:29 -0800
> From: xt4mhz at yahoo.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?
> 
> --- El Vie 21/1/11, Ruslan Zakirov <ruz at bestpractical.com> escribió:
> 
> > De: Ruslan Zakirov <ruz at bestpractical.com>
> > Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often?
> > Para: "Jose Diaz" <xt4mhz at yahoo.com>
> > Cc: rt-users at lists.bestpractical.com
> > Fecha: Viernes 21 de Enero de 2011, 2:26
> > Hi,
> > 
> > You start debugging with logs. However, you better start
> > with
> > upgrading your RT instance to 3.8.8 at least.
> > 
> > On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <xt4mhz at yahoo.com>
> > wrote:
> > > Hi and thanks in advance.
> > >
> > > I just installed request-tracker3.6 in a debian lenny
> > server.
> > >
> > > It works perfect but today suddenly stopped to send
> > email to users when a new ticket is created. Even, when we
> > make a reply to requestor, the email is not sent.
> > >
> > > In the history of the ticket when its created as new,
> > the message which says that email outgoing was recorded is
> > not present.
> > >
> > > So after a very pain process, we restarted apache2:
> > >
> > > /etc/init.d/apache2 restart
> > >
> > > And RT started to send emails again.
> > >
> > > Is it normal?
> > >
> > > We read something about FastCGI but we are not pretty
> > clear.
> > >
> > > Do we have to restart the apache2 often ?
> > >
> > > Can we setup anything to avoid apache2 restart ?
> > >
> > > Thanks again.
> > >
> > > José.
> > >
> > >
> > > --
> > > Lic. José Gregorio Díaz Unda.
> > > Asesor de Tecnologías de Información y
> > Comunicación.
> > > Tel.: 58.0412.5518085
> > > Skype: xt4mhz
> > > Web: www.usb.ve - jgdu.blogspot.com
> > >
> > >
> > >
> > 
> > 
> > 
> > -- 
> > Best regards, Ruslan.
> > 
> 
> Hi Ruslan and thanks for the help.
> 
> We started the research process to upgrade RT 3.6.7 to 3.8.8
> 
> Thanks a lot!
> 
> José.
> 
> --
> Lic. José Gregorio Díaz Unda.
> Asesor de Tecnologías de Información y Comunicación.
> Tel.: 58.0412.5518085
> Skype: xt4mhz
> Web: www.usb.ve - jgdu.blogspot.com
> 
> 
> 
 		 	   		  
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