[rt-users] how to check if can receive email from special domain

[José Gregorio Díaz Unda]

Hi,

We have a similar problem but with all domains.

Check if in the history of a ticket is the message "out going email recorded" or something like that is inmmediatly after a new ticket creation or a reply to requestor.

Another trick could be restart webserver and see what happen.

José Gregorio.


Enviado desde mi dispositivo movil BlackBerry® de Digitel.

-----Original Message-----
From: nectar <nectar020 at gmail.com>
Sender: rt-users-bounces at lists.bestpractical.com
Date: Mon, 10 Jan 2011 11:09:19 
To: <RT-Users at lists.bestpractical.com>
Subject: [rt-users] how to check if can receive email from special domain

Sir,

Our RT can not receive email from special domain(for example,
tom at test.com), it is okay before.

a. We can sent email to tom at test.com via RT web UI(create ticket for him)
b. But RT can not receive email from tom at test.com or he can not update ticket
c. If we use my at gmail.com sent email to tom at test.com, my at gmail.com can
get reply email from tom at test.com

If our RT blocked emails from tom at test.com?

Thank you.

--
LiuJia