[rt-users] help with a script needed

[Jeff Blaine]

On 1/21/2011 2:04 PM, Mark Fuller wrote:
> we have several different queues that are internal processing queues
> that get automated emails the subject lines are exactly the same each
> time. getting them into the queue is not an issue but i want to set the
> owner to a specific person yet still notify all admins of the new ticket
> and i have tried a few things but none seem to work. does anyone have a
> suggestion?

1.  Set the queue's 'AdminCC' to an email list of your admins.

2.  For the queue (each), ensure the scrip 'On Create notify
     AdminCCs with template transaction' is enabled.  I am 98%
     sure this is the default setting.

3.  Write a scrip for each queue that sets the owner as you
     see fit.

     Condition: On Create
     Action: User defined
     Template: Blank

     Add your code...