[rt-users] help with a script needed

Mark Fuller mfuller at bandtel.com
Fri Jan 21 14:04:43 EST 2011


we have several different queues that are internal processing queues
that get automated emails the subject lines are exactly the same each
time. getting them into the queue is not an issue but i want to set the
owner to a specific person yet still notify all admins of the new ticket
and i have tried a few things but none seem to work. does anyone have a
suggestion?

Mark




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