[rt-users] Customized Status

[Emmanuel Lacour]

On Mon, Jan 24, 2011 at 03:14:03PM +0800, Adam Tang wrote:
>    Dear RT friends,
> 
>    How do I change the status of "open" to "taken"? I found the word "open"
>    quite confusing.
> 

are you sure, there is already a "take" wording usage when someone take
a ticket. How would you make the difference?

If you're problem is that you think to complicate to take then open a
ticket, you can group both actions on the web UI to a "Take&Open" action
using callbacks like
"local/html/Callbacks/TakeOpen/Ticket/Elements/Tabs/Default" which would
replace those actions un share/html/Ticket/Elements/Tabs.