[rt-users] Customized Status

[Josh Narins]

Take, to take, I want the ticket.

Taken, having been took, I have the ticket.

That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config:

> DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly.

>



Josh Narins
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> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Emmanuel Lacour
> Sent: Monday, January 24, 2011 9:28 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Customized Status
>
> On Mon, Jan 24, 2011 at 03:14:03PM +0800, Adam Tang wrote:
> >    Dear RT friends,
> >
> >    How do I change the status of "open" to "taken"? I found the word
> "open"
> >    quite confusing.
> >
>
> are you sure, there is already a "take" wording usage when someone take
> a ticket. How would you make the difference?
>
> If you're problem is that you think to complicate to take then open a
> ticket, you can group both actions on the web UI to a "Take&Open"
> action
> using callbacks like
> "local/html/Callbacks/TakeOpen/Ticket/Elements/Tabs/Default" which
> would
> replace those actions un share/html/Ticket/Elements/Tabs.