[rt-users] Base64 encoded emails unreadable

[Patrick Hess]

I know that when I reply to RT tickets from a BlackBerry it sends with the
header set.  I also know that my replies, in RT-3.6.3, look identical to the
other BlackBerry users (the ASCII characters of base64 encoded).  If you'd
like, I'll create a test ticket in my system and divert an email so you can
see.

--phess
 

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Monday, January 24, 2011 6:40 AM
To: Patrick Hess
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Base64 encoded emails unreadable




On Fri 21.Jan'11 at 13:18:05 -0800, Patrick Hess wrote:
> On Fri, Jan 21, 2011 at 11:15:52AM -0800, Patrick Hess wrote:
> > Thanks for replying, Jesse.  I can and will send a test from a
blackberry.
> > 
> > However, upgrading my version of RT is not practical.  :(
> > 


As a heads up, I didn't see any of the messages you sent as coming
throught with a base64 content-transfer-encoding.

Best,
Jesse

> 
> Understood. Unfortunately, helping with bugs in older versions that we've
> already fixed in current versions is something we can only really do in
> the context of a support contract. (But let's make sure that's the case
> first)
> 
> Best,
> Jesse
> 
>