[rt-users] Base64 encoded emails unreadable

[Patrick Hess]

I installed RT-3.8.8 and am still seeing the same problem.  I am using the
RHEL4 sendmail-8.13.1-3.2.el4 RPM on an RHEL4 server.  When I installed
RT-3.8.8 I opted not to update the smrsh (rt-mailgate) from the 3.6.3
version that is currently running because there are two RT-3.6.3 running in
Production mode on this server.

Is it possible that the problem lies partially, or wholly, in the mailgate
application?

--phess
 

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Friday, January 21, 2011 10:55 AM
To: Patrick Hess
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Base64 encoded emails unreadable


I believe that this works in more recent RTs.
Can you try sending a test message from a blackberry to
rt-bugs at bestpractical.com, cced to me?



Best,
Jesse

On Fri, Jan 21, 2011 at 10:52:56AM -0800, Patrick Hess wrote:
> The entire content of emails, not just attachments, from BlackBerry
devices
> appears to be Base64 encoded.  The issue that we're having is that
RT-3.6.3
> is unable to detect that the message is encoded -- even though the
> "Content-Transfer-Encoding header" is set to "base64" -- and therefore any
> message from a BlackBerry is unreadable.
> 
> I'm fairly certain that someone else has seen this problem and fixed it;
I'm
> hoping someone can give a recommendation to help with this.  I am running
> RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the
> perl-5.8.5-36.RHEL4 RPM.
> 
> --phess
> 

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