[rt-users] Custom fields generating child tickets

[Kris Germann]

Hey everyone.

 

I have a few n00b questions for you on a new-ish RT 3.8.8 install:

 

I have created a custom field labeled 'Send to:', where there is a dropdown
list naming several queues. What I'm wondering is when selecting these
options & updating the ticket, if it could then create a child ticket in the
queue selected via the custom field dropdown menu with the content that
current reply / comment which would then be dependent on the 'master' ticket
of sorts.

 

--- Similar to http://www.gossamer-threads.com/lists/rt/users/68537? ,But
different enough to require a separate answer,

 

Let me know if you can,

 

Kris Germann
Fibernetics Corporation

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