[rt-users] Custom fields generating child tickets

[Kris Germann]

I should clarify because this sounds ridiculous the way I've wrote it,
sorry:

 

I am creating let's say. a  order. I want to create it in Queue A, but
Queues B, E, and G need to be notified about it; lets say one is shipping,
one provisioning etc. So I want to comment / reply on the ticket, then have
the ability to select queues B, E, and K and hit update, when this happens,
it creates child tickets dependant on the original ticket and each with a
subject suffix like below:

 

Subject: {$Tickets{'TOP'}->Subject} - ChildTicketSuffix

Depended-on-by: TOP 

Status: new 

Queue: Queue B, Queue E, Queue G 

Type: ticket 

Refers-To: {$Tickets{'TOP'}->Id()} 

Content: {$Transaction->Content} 

ENDOFCONTENT

 

Thanks

 

Kris Germann
Fibernetics Corporation

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kris Germann
Sent: Monday, January 24, 2011 3:25 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Custom fields generating child tickets

 

Hey everyone.

 

I have a few n00b questions for you on a new-ish RT 3.8.8 install:

 

I have created a custom field labeled 'Send to:', where there is a dropdown
list naming several queues. What I'm wondering is when selecting these
options & updating the ticket, if it could then create a child ticket in the
queue selected via the custom field dropdown menu with the content that
current reply / comment which would then be dependent on the 'master' ticket
of sorts.

 

--- Similar to http://www.gossamer-threads.com/lists/rt/users/68537? ,But
different enough to require a separate answer,

 

Let me know if you can,

 

Kris Germann
Fibernetics Corporation

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