[rt-users] Auto resolve ticket with e-mail

[Kevin Falcone]

On Mon, Jan 24, 2011 at 01:31:15PM -0800, Kurt Engle wrote:
>    I am aware of the CommandByMail extenstion and have been able to make it work as advertised...
> 
>    But, is there a way to auto-resolve a ticket by simply sending an email to a specific address
>    similar to the way that you can create and comment on a ticket by sending to a specific
>    e-mail. Basically, sending email to <queue>-resolve at rt.blah with a line in the /etc/aliases
>    file that would look like:
> 
>    <queue>-resolve:      "|/etc/smrsh/rt-mailgate --queue <queue> --action resolve --url
>    https://rt.blah"

perldoc /opt/rt3/bin/rt-mailgate

-kevin
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