[rt-users] Auto resolve ticket with e-mail

[Kurt Engle]

I am aware of the CommandByMail extenstion and have been able to make it work as advertised... 

But, is there a way to auto-resolve a ticket by simply sending an email to a specific address similar to the way that you can create and comment on a ticket by sending to a specific e-mail. Basically, sending email to <queue>-resolve at rt.blah with a line in the /etc/aliases file that would look like: 

<queue>-resolve: "|/etc/smrsh/rt-mailgate --queue <queue> --action resolve --url https://rt.blah" 

Is this possible? 

Kurt Engle 


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