[rt-users] Displaying actual OtherRecipients of a transaction in email sent to all recipients

[Chris Hardie]

On 9/13/10 10:52 AM, Kevin Falcone wrote:
> On Thu, Sep 09, 2010 at 11:07:16AM -0400, Chris Hardie wrote:
>>
>> Hi.  I'm trying to find a way to display the "Other Recipients" of a
>> transaction in the headers of the email message generated to everyone
>> involved - Requestors, CCs, and Other Recipients.
>>
>> So, if I reply to a ticket and type in an address in the "CC" field of
>> the reply form, but don't actually add that recipient as a CC to the
>> ticket, I still want everyone getting the reply to see everyone else who
>> received it.
>>
>> Another way to say this is that I'm looking for a third behavior for the
>> $UseFriendlyToLine config option - instead of "blank" or "Friendly Text"
>> I want to actually display the addresses being e-mailed in the To/CC
>> header fields (but just for one queue).
> 
> It sounds like you want to collapse your scrips so that Notify
> Requestors, Ccs and Other Recipients happens all in one action.
> We don't recommend that you send to AdminCcs and Requestors at the
> same time.
> 
> Otherwise, you could certainly add a note to the outgoing mail by
> writing some code in your template to examine RT-Send-Cc

Thanks, Kevin.  I don't suppose you could provide an example of what a
template might look like that includes the kind of conditional note you
spoke of?  That would be very helpful.

Thanks,
Chris