[rt-users] Displaying actual OtherRecipients of a transaction in email sent to all recipients

[Kevin Falcone]

On Tue, Jan 25, 2011 at 04:51:34PM -0500, Chris Hardie wrote:
> On 9/13/10 10:52 AM, Kevin Falcone wrote:
> > On Thu, Sep 09, 2010 at 11:07:16AM -0400, Chris Hardie wrote:
> >>
> >> Hi.  I'm trying to find a way to display the "Other Recipients" of a
> >> transaction in the headers of the email message generated to everyone
> >> involved - Requestors, CCs, and Other Recipients.
> >>
> >> So, if I reply to a ticket and type in an address in the "CC" field of
> >> the reply form, but don't actually add that recipient as a CC to the
> >> ticket, I still want everyone getting the reply to see everyone else who
> >> received it.
> >>
> >> Another way to say this is that I'm looking for a third behavior for the
> >> $UseFriendlyToLine config option - instead of "blank" or "Friendly Text"
> >> I want to actually display the addresses being e-mailed in the To/CC
> >> header fields (but just for one queue).
> > 
> > It sounds like you want to collapse your scrips so that Notify
> > Requestors, Ccs and Other Recipients happens all in one action.
> > We don't recommend that you send to AdminCcs and Requestors at the
> > same time.
> > 
> > Otherwise, you could certainly add a note to the outgoing mail by
> > writing some code in your template to examine RT-Send-Cc
> 
> Thanks, Kevin.  I don't suppose you could provide an example of what a
> template might look like that includes the kind of conditional note you
> spoke of?  That would be very helpful.

I don't have anything handy, but the code used in the Transaction
History to show other ccs would be good to steal

-kevin
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