[rt-users] Self Service Open Tickets Extra Column

[Kevin Falcone]

> On Wed, Jan 26, 2011 at 10:27:46AM +0800, Adam Tang wrote:
> >> From: falcone at bestpractical.com
> >> Subject: Re: [rt-users] Self Service Open Tickets Extra Column
> >>
> >> On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote:
> >> > How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to display my
> >> > CustomField "Taken" to user? I can't find the html or php file inside rt-3.8.8.
> >>
> >> Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm
> 
> >Thank you very much. I can now modify the header for the field and also the value.
> >In the SearchResultFormat, to list value, we will use __ColumnName__ to list the value.
> >May I know if I have a custom field value called "Taken", how do I list the value.
> >I have used __Taken__ but nothing shown.

Go build a saved search that includes the custom field you want and
click on Advanced and look at the Format field, that will show you the
format of the string you use in your config

-kevin
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