[rt-users] Self Service Open Tickets Extra Column

[Adam Tang]

Dear Kevin,

Thank you very much. I can now modify the header for the field and also the value.

In the SearchResultFormat, to list value, we will use __ColumnName__ to list the value.

May I know if I have a custom field value called "Taken", how do I list the value.

I have used __Taken__ but nothing shown.


> Date: Tue, 25 Jan 2011 10:19:09 -0500
> From: falcone at bestpractical.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Self Service Open Tickets Extra Column
> 
> On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote:
> >    How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to display my
> >    CustomField "Taken" to user? I can't find the html or php file inside rt-3.8.8.
> 
> Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm
> 
> -kevin
 		 	   		  
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