[rt-users] Unable to get Reply to Requestor message sent

[Kenneth Crocker]

Vance,

You will notice there is NO scrip for notifying Requestors on Create. This
scrip is usually delivered with RT. Check your Global Scrips and see if it
is there and see if it is Disabled or not. If it is, change the Stage to
"TransactionCreate" and save the changes. That will do it.

IF, however, you do not see such a scrip, then create one. Follow the
instructions in the RT Essentials Book.

Kenn
LBNL

On Wed, Jan 26, 2011 at 10:55 AM, Vance Walsh <
vance_walsh at concordacademy.org> wrote:

>  Here is what I have listed there. There is no email for the requestor
> listed. Is there a configuration step with Scrips that I may have missed?
>
> *This message will be sent to...*
> *(Check boxes to disable notifications to the listed recipients)*
> *On Correspond Notify AdminCcs*
> On Correspond Notify AdminCcs with template Admin Correspondence
> *On Correspond Notify Other Recipients*
> On Correspond Notify Other Recipients with template Correspondence
> *On Correspond Notify Requestors and Ccs*
> On Correspond Notify Requestors and Ccs with template Correspondence
>
>
> *Messages about this ticket will not be sent to...*
> *(Check boxes to enable notifications to the listed recipients)*
>
> ---
>
> Vance Walsh
> Network and Systems Administrator
> Concord Academy - Concord, Mass.
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110126/d131d0b5/attachment.htm>