[rt-users] scripts for daily notifications for unassigned and unresolved tickets

[Kenneth Crocker]

Joseph,


If you're on 3.8.x, this can be done using Dashboards.

Kenn
LBNL

On Fri, Jan 28, 2011 at 8:10 AM, Joseph Spenner <joseph85750 at yahoo.com>wrote:

> When I used RT2, I had 2 perl scripts I ran daily from cron which gave
> status on tickets:
>
> 1) sent a list of "unassigned tickets" to certain people I defined.
>
> 2) sent a reminder to people with unresolved tickets, with their ticket
> numbers.
>
>
> Do similar scripts exist somewhere for RT3?
>
> Thanks!
>
>
>
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