[rt-users] scripts for daily notifications for unassigned and unresolved tickets

[Kevin Falcone]

On Mon, Jan 31, 2011 at 08:39:47AM -0800, Joseph Spenner wrote:
>    --- On Fri, 1/28/11, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
> 
>      From: Kenneth Crocker <kfcrocker at lbl.gov>
>      Subject: Re: [rt-users] scripts for daily notifications for unassigned and unresolved
>      tickets
>      To: rt-users at lists.bestpractical.com
>      Date: Friday, January 28, 2011, 11:00 AM
> 
>      Joseph,
> 
>      If you're on 3.8.x, this can be done using Dashboards.
> 
>      Kenn
>      LBNL
> 
>    Kenneth:
>      Thanks for the tip.  I've been playing with it a bit, but I never get the notification.  My
>    dashboard looks like this:
> 
>    http://img825.imageshack.us/img825/4595/dashboardo.png
> 
>    From the setup above, I suspect I should get a daily list of "new and open" tickets at 18:00
>    GMT.  (technically it's "new OR open", but the search does return both new and open tickets)
> 
>    If I go to manage my Dashboard, and click on the Name: ticket reminder, I do get the list of
>    "new and open" tickets.
> 
>    Is there maybe some global permission preventing me from performing this?

Did you install the cronjob as documented in README?

-kevin
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