[rt-users] scripts for daily notifications for unassigned and unresolved tickets

[Joseph Spenner]

--- On Mon, 1/31/11, Kevin Falcone <falcone at bestpractical.com> wrote:


> >    http://img825.imageshack.us/img825/4595/dashboardo.png
> > 
> >    From the setup above, I suspect I should
> get a daily list of "new and open" tickets at 18:00
> >    GMT.  (technically it's "new OR
> open", but the search does return both new and open
> tickets)
> > 
> >    If I go to manage my Dashboard, and click
> on the Name: ticket reminder, I do get the list of
> >    "new and open" tickets.
> > 
> >    Is there maybe some global permission
> preventing me from performing this?
> 
> Did you install the cronjob as documented in README?
> 
> -kevin
> 

Sorry!  I did not see that part.  I was using the following link/pdf:

http://bestpractical.typepad.com/files/dashboard-notifications-a-quick-introduction-3.pdf

referenced in:

http://blog.bestpractical.com/page/3/

Which did not mention the cron part, but I see that it's mentioned in the original documentation as part of the setup.
Thanks for the update though.  It worked.  Looks like I'm all set now!