[rt-users] Show tickets depending on creator and not owner

[Raed El-Hames]

Fabian,

The Creator of a ticket is in most cases the requestor unless they decided to change that by entering a different email address in the requestor field when a ticket is first created. I think the scenario you describing below will most likely be the creator == requestor.

Customers should not be owners of a ticket (in all ticketing processes that I am aware of anyway), ownership should be assigned to those that can fix issue/supply information.

If your customers are unprivileged users, then by default the web ui will present them with the Selfservice portal which by default list all their tickets that they have requested. Try to login as one of those unprivileged users to see the different interface you get.

Hope that helps,

Regards;
Roy


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-----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Fabian Unfried
> Sent: 30 June 2011 16:34
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Show tickets depending on creator and not owner
>
> Hi guys,
>
> just started with rt 4.0.1 and it is really great, but one question:
>
> Is there a way to show the tickets for the customers (unprivileged users)
> not only when they are assigned to it but also because they are the
> creator of a ticket? So to say I would like that a creator of a ticket can
> always see his/her ticket not only when he/she is assigned to his/her
> ticket.
>
> Thanks in advance.
>
> Regards,
> Fabian
>
>
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