[rt-users] Show tickets depending on creator and not owner

[Fabian Unfried]

Hi Kenn,

> Fabian,
> 
> What is the relationship of your "creator" and the ticket Owner and the ticket Requestor?

Creator => Requestor (sorry, I guess that made my question a bit confusing)
As far as I understood rt the owner is the user which the ticket is assigned to, or did I misunderstood something there?

> Are they usually the same?

I think it's some kind of the standard approach, so the requestor stays always the same, but the owner is changing while the ticket will be solved. But my problem is as long as the requestor isn't the owner, the requestors can't see their tickets in their WebUI under open tickets, but I would like that they can see their tickets also when some of the admins or staff (privileged user) is assigned to their tickets. Is this possible?

> Do the tickets get created via email or WebUI?

WebUI


Regards
Fabian


> 
> Kenn
> LBNL
> 
> On Thu, Jun 30, 2011 at 8:34 AM, Fabian Unfried <funfried at zebra.com> wrote:
> Hi guys,
> 
> just started with rt 4.0.1 and it is really great, but one question:
> 
> Is there a way to show the tickets for the customers (unprivileged users) not only when they are assigned to it but also because they are the creator of a ticket? So to say I would like that a creator of a ticket can always see his/her ticket not only when he/she is assigned to his/her ticket.
> 
> Thanks in advance.
> 
> Regards,
> Fabian
> 
> 
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Fabian Unfried
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Zebra Enterprise Solutions

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