[rt-users] Ticket Lifetime Report

[Ryan Frantz]

Fellow Users, 


I've written a short script that will generate a simple report illustrating the lifetime of resolved tickets. It's useful for determining if your support desk is meeting service levels (i.e. tickets resolved in <= 7 days). I plan on taking it further in the near future including adding email support and integrating it into the web interface. For now, you can see/get the code at http://requesttracker.wikia.com/wiki/Ticket_Lifetime_Report . 


Ryan Frantz Technical Services Director 
InforMed, LLC 
410-972-2025 x2131 
ryanfrantz at informed-llc.com 
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