[rt-users] Still issues with Nagios Autoclose - Commit dies

[Kevin Falcone]

On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote:
> Hi all,
> I'm experimenting with the Nagios Autoclose.
> 
> It seems I get an abort caused by a null pointer exception.

Giuseppe

This appears to be the same error you were seeing 2 weeks ago when
sunnavy replied with a comment and possible solution.
Have you implemented his code change?

-kevin

> [Tue Jul  5 14:47:02 2011] [info]: Extracted type, category, host,
> problem_type and problem_severity from
> subject with values RECOVERY, Service, sambadev2, sambadev2_root and
> OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:35)
> [Tue Jul  5 14:47:02 2011] [error]: Scrip Commit 12 died. - Can't
> call method "SetStatus" on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
> line 76.
> 
> Stack:
> [/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:76]
>   [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
>   [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
>   [/opt/rt4/sbin/../lib/RT/Scrips.pm:189]
>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:198]
>   [/opt/rt4/sbin/../lib/RT/Record.pm:1450]
>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:669]
>   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495]
>   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
> (/opt/rt4/sbin/../lib/RT/Scrip.pm:483)
> [Tue Jul  5 14:47:02 2011] [info]: Ticket 306 created in queue
> 'Nagios' by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
> 
> 
> What is causing this?
> 
> I have this as my reg exp:
> 
>     if ( my ( $type, $category, $host, $problem_type, $problem_severity ) =
>         $subject =~
> m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
> ([^/]+)/?(.*)\s+is\s+(\w+)}i
>       )
> #m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+-\s+(Service|Host):
> ([^/]+)/?(.*)\s+is\s+(\w+)}i
> #qr{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
> ([^/]+)/?(.*)\s+is\s+(\w+)}i
>     {
>         $problem_type ||= '';
>         $RT::Logger->info(
> "Extracted type, category, host, problem_type and problem_severity from
> subject with values $type, $category, $host, $problem_type and
> $problem_severity"
>         );
>         my $tickets = RT::Tickets->new( $self->CurrentUser );
>         $tickets->LimitQueue( VALUE => $new_ticket->Queue )
>           unless RT->Config->Get('NagiosSearchAllQueues');
>         $tickets->LimitSubject(
>             VALUE => "$category $host"
>               . ( $problem_type ? "/$problem_type" : '' ),
>             OPERATOR => 'LIKE',
>         );
>         my @active = RT::Queue->ActiveStatusArray();
>         for my $active (@active) {
>             $tickets->LimitStatus(
>                 VALUE    => $active,
>                 OPERATOR => '=',
>             );
>         }
> 
> However, line 78 is just this:
> 
>                 my ( $ret, $msg ) = $merged_ticket->SetStatus($resolved);
> 
> So I assume somewhat it doesn't manage to merge the tickets. But why
> does it fail here and not, say, when it calls "MergeInto"?
> 
> Thanks to anyone who can help,
> Giuseppe
> 
> -- 
> ____________________________________
> 
> Giuseppe Sollazzo
> Senior Systems Analyst
> Computing Services
> Information Services
> St. George's, University Of London
> Cranmer Terrace
> London SW17 0RE
> 
> Email: gsollazz at sgul.ac.uk
> Direct Dial: +44 20 8725 5160
> Fax: +44 20 8725 3583
> 
> 
> 
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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