[rt-users] Still issues with Nagios Autoclose - Commit dies

[Giuseppe Sollazzo - mobile]

Uhm... apologies to all.
 I'll head back to the archives, I must have done something weird with the codebase.

Kevin Falcone <falcone at bestpractical.com> wrote:

>On Tue, Jul 05, 2011 at 04:07:40PM +0100, Giuseppe Sollazzo wrote:
>> Hi all,
>> I'm experimenting with the Nagios Autoclose.
>> 
>> It seems I get an abort caused by a null pointer exception.
>
>Giuseppe
>
>This appears to be the same error you were seeing 2 weeks ago when
>sunnavy replied with a comment and possible solution.
>Have you implemented his code change?
>
>-kevin
>
>> [Tue Jul  5 14:47:02 2011] [info]: Extracted type, category, host,
>> problem_type and problem_severity from
>> subject with values RECOVERY, Service, sambadev2, sambadev2_root and
>> OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:35)
>> [Tue Jul  5 14:47:02 2011] [error]: Scrip Commit 12 died. - Can't
>> call method "SetStatus" on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
>> line 76.
>> 
>> Stack:
>> [/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:76]
>>   [/opt/rt4/sbin/../lib/RT/ScripAction.pm:232]
>>   [/opt/rt4/sbin/../lib/RT/Scrip.pm:475]
>>   [/opt/rt4/sbin/../lib/RT/Scrips.pm:189]
>>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:198]
>>   [/opt/rt4/sbin/../lib/RT/Record.pm:1450]
>>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:669]
>>   [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1495]
>>   [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
>> (/opt/rt4/sbin/../lib/RT/Scrip.pm:483)
>> [Tue Jul  5 14:47:02 2011] [info]: Ticket 306 created in queue
>> 'Nagios' by gsollazz (/opt/rt4/sbin/../lib/RT/Ticket.pm:681)
>> 
>> 
>> What is causing this?
>> 
>> I have this as my reg exp:
>> 
>>     if ( my ( $type, $category, $host, $problem_type, $problem_severity ) =
>>         $subject =~
>> m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
>> ([^/]+)/?(.*)\s+is\s+(\w+)}i
>>       )
>> #m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+-\s+(Service|Host):
>> ([^/]+)/?(.*)\s+is\s+(\w+)}i
>> #qr{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+(Service|Host) Alert:
>> ([^/]+)/?(.*)\s+is\s+(\w+)}i
>>     {
>>         $problem_type ||= '';
>>         $RT::Logger->info(
>> "Extracted type, category, host, problem_type and problem_severity from
>> subject with values $type, $category, $host, $problem_type and
>> $problem_severity"
>>         );
>>         my $tickets = RT::Tickets->new( $self->CurrentUser );
>>         $tickets->LimitQueue( VALUE => $new_ticket->Queue )
>>           unless RT->Config->Get('NagiosSearchAllQueues');
>>         $tickets->LimitSubject(
>>             VALUE => "$category $host"
>>               . ( $problem_type ? "/$problem_type" : '' ),
>>             OPERATOR => 'LIKE',
>>         );
>>         my @active = RT::Queue->ActiveStatusArray();
>>         for my $active (@active) {
>>             $tickets->LimitStatus(
>>                 VALUE    => $active,
>>                 OPERATOR => '=',
>>             );
>>         }
>> 
>> However, line 78 is just this:
>> 
>>                 my ( $ret, $msg ) = $merged_ticket->SetStatus($resolved);
>> 
>> So I assume somewhat it doesn't manage to merge the tickets. But why
>> does it fail here and not, say, when it calls "MergeInto"?
>> 
>> Thanks to anyone who can help,
>> Giuseppe
>> 
>> -- 
>> ____________________________________
>> 
>> Giuseppe Sollazzo
>> Senior Systems Analyst
>> Computing Services
>> Information Services
>> St. George's, University Of London
>> Cranmer Terrace
>> London SW17 0RE
>> 
>> Email: gsollazz at sgul.ac.uk
>> Direct Dial: +44 20 8725 5160
>> Fax: +44 20 8725 3583
>> 
>> 
>> 
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
>
>
>--------
>2011 Training: http://bestpractical.com/services/training.html