[rt-users] Faking {$Transaction->Content()}

[Kenneth Crocker]

Mauricio,

Who are you sending the email to?

Kenn
LBNL

On Tue, Jul 5, 2011 at 12:35 PM, Mauricio Tavares <raubvogel at gmail.com>wrote:

> On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
> > Mauricio,
> >
> > What is it you want to do? It sounds like you want to put the last
> > correspondence of a ticket into an email/template when the owner of a
> ticket
> > is changed. Is that right? Technically, there WAS a transaction record
> > created, but since it only involved an owner change, that's the only info
> on
> > the transaction record.
> >
> > If this is what you want to do, it CAN be done fairly easily with a
> scrip.
> > What you want to do is pull up the last comment transaction entered for
> that
> > ticket. You can do that IN a template.
> >
>       Well, this what I want do do:
>
> If ticket owner changed
>   Send the last correspondence of a ticket into an email/template (as
> correspondence) to the new ticket owner.
>
> When I mean last correspondence I do want to include every attachment
> (.zip files, jpg, etc)  it came with (like what you would get by
> having RT-Attach-Message: yes), not only the textual content (which is
> what you would get by doing $Transaction->Content).
>
> From what I understand, $Transaction->Content (and RT-Attach-Message:
> yes) need the last Transaction to be a correspondence type to do their
> magic. But since the transaction associated with owner changing does
> not generate a correspondence, I cannot use them as they are. Well, as
> you pointed out, getting the text part of the last correspondence and
> creating a correspondence with that as the content is, quite easy. The
> non-text attachments are causing me problems.
>
> In my test script I grabbed only the transactions in that ticket with
> correspondence in them and am able to see which attachments the last
> correspondence had. That really does not do me any good but at least
> made me feel happy that I was able to find the attachments. :)
>
> > Hope this helps.
> >
> > Kenn
> > LBNL
> >
> > On Thu, Jun 30, 2011 at 2:59 PM, Mauricio Tavares <raubvogel at gmail.com>
> > wrote:
> >>
> >>      From what I understand (thanks trs), in an on Owner Change event
> >> you cannot rely on using {$Transaction->Content()} to copy the last
> >> message/correspondence in a given ticket because no transaction was
> >> created. So, how can you fake it in an template? If the content was
> >> only a text file, it is not hard to do it, but what happens when you
> >> also have attachments? I wrote the following template,
> >>
> >> {
> >>   my $thingie = "Attachments:";
> >>   my $Transactions = $Ticket->Transactions;
> >>
> >>   $Transactions->Limit( FIELD => 'Type',
> >>                           VALUE => "Correspond"
> >>                         );
> >>   # $Rt::Logger->debug("Find Transaction");
> >>   my $TransactionObj = $Transactions->Last;
> >>      my $AttachmentsObj =
> >> RT::Attachments->new($TransactionObj->CurrentUser);
> >>      $AttachmentsObj->Limit( FIELD => 'TransactionID',
> >>                              VALUE => $TransactionObj->id
> >>                            );
> >>      while ( my $a = $AttachmentsObj->Next ) {
> >>         $thingie .= "\nFound an attachment with encoding " .
> >> $a->ContentType . " and ID " . $a->id;
> >>         if ( $a->ContentType eq 'text/plain' || $a->ContentType eq
> >> 'text/html'){
> >>            $thingie .= "\nContent:\n" . $a->Content;
> >>         }
> >>         elseif ( $a->ContentType eq 'multipart/mixed') {
> >>         }
> >>         else {
> >>            $thingie .= "\n" . $RT::WebURL ."/Ticket/Attachment/".
> >> $a->TransactionId ."/". $a->id ."/". $a->Filename;
> >>            $thingie .= "\n    ";
> >>         }
> >>      }
> >>   $thingie;
> >> }
> >>
> >> which finds the attachments and put links for the non-text (from
> >> http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail)
> >> attachments, but what I really want is, well, emulate
> >> {$Transaction->Content()}. Would anyone have any pointers?
> >>
> >> --------
> >> 2011 Training: http://bestpractical.com/services/training.html
> >
> >
> >
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
> >
>
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