[rt-users] Faking {$Transaction->Content()}

[Mauricio Tavares]

On Tue, Jul 5, 2011 at 5:51 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
> Mauricio,
>
> Who are you sending the email to?
>
   The new ticket owner.

> Kenn
> LBNL
>
> On Tue, Jul 5, 2011 at 12:35 PM, Mauricio Tavares <raubvogel at gmail.com>
> wrote:
>>
>> On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
>> > Mauricio,
>> >
>> > What is it you want to do? It sounds like you want to put the last
>> > correspondence of a ticket into an email/template when the owner of a
>> > ticket
>> > is changed. Is that right? Technically, there WAS a transaction record
>> > created, but since it only involved an owner change, that's the only
>> > info on
>> > the transaction record.
>> >
>> > If this is what you want to do, it CAN be done fairly easily with a
>> > scrip.
>> > What you want to do is pull up the last comment transaction entered for
>> > that
>> > ticket. You can do that IN a template.
>> >
>>      Well, this what I want do do:
>>
>> If ticket owner changed
>>   Send the last correspondence of a ticket into an email/template (as
>> correspondence) to the new ticket owner.
>>
>> When I mean last correspondence I do want to include every attachment
>> (.zip files, jpg, etc)  it came with (like what you would get by
>> having RT-Attach-Message: yes), not only the textual content (which is
>> what you would get by doing $Transaction->Content).
>>
>> From what I understand, $Transaction->Content (and RT-Attach-Message:
>> yes) need the last Transaction to be a correspondence type to do their
>> magic. But since the transaction associated with owner changing does
>> not generate a correspondence, I cannot use them as they are. Well, as
>> you pointed out, getting the text part of the last correspondence and
>> creating a correspondence with that as the content is, quite easy. The
>> non-text attachments are causing me problems.
>>
>> In my test script I grabbed only the transactions in that ticket with
>> correspondence in them and am able to see which attachments the last
>> correspondence had. That really does not do me any good but at least
>> made me feel happy that I was able to find the attachments. :)
>>
>> > Hope this helps.
>> >
>> > Kenn
>> > LBNL
>> >
>> > On Thu, Jun 30, 2011 at 2:59 PM, Mauricio Tavares <raubvogel at gmail.com>
>> > wrote:
>> >>
>> >>      From what I understand (thanks trs), in an on Owner Change event
>> >> you cannot rely on using {$Transaction->Content()} to copy the last
>> >> message/correspondence in a given ticket because no transaction was
>> >> created. So, how can you fake it in an template? If the content was
>> >> only a text file, it is not hard to do it, but what happens when you
>> >> also have attachments? I wrote the following template,
>> >>
>> >> {
>> >>   my $thingie = "Attachments:";
>> >>   my $Transactions = $Ticket->Transactions;
>> >>
>> >>   $Transactions->Limit( FIELD => 'Type',
>> >>                           VALUE => "Correspond"
>> >>                         );
>> >>   # $Rt::Logger->debug("Find Transaction");
>> >>   my $TransactionObj = $Transactions->Last;
>> >>      my $AttachmentsObj =
>> >> RT::Attachments->new($TransactionObj->CurrentUser);
>> >>      $AttachmentsObj->Limit( FIELD => 'TransactionID',
>> >>                              VALUE => $TransactionObj->id
>> >>                            );
>> >>      while ( my $a = $AttachmentsObj->Next ) {
>> >>         $thingie .= "\nFound an attachment with encoding " .
>> >> $a->ContentType . " and ID " . $a->id;
>> >>         if ( $a->ContentType eq 'text/plain' || $a->ContentType eq
>> >> 'text/html'){
>> >>            $thingie .= "\nContent:\n" . $a->Content;
>> >>         }
>> >>         elseif ( $a->ContentType eq 'multipart/mixed') {
>> >>         }
>> >>         else {
>> >>            $thingie .= "\n" . $RT::WebURL ."/Ticket/Attachment/".
>> >> $a->TransactionId ."/". $a->id ."/". $a->Filename;
>> >>            $thingie .= "\n    ";
>> >>         }
>> >>      }
>> >>   $thingie;
>> >> }
>> >>
>> >> which finds the attachments and put links for the non-text (from
>> >> http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail)
>> >> attachments, but what I really want is, well, emulate
>> >> {$Transaction->Content()}. Would anyone have any pointers?
>> >>
>> >> --------
>> >> 2011 Training: http://bestpractical.com/services/training.html
>> >
>> >
>> >
>> > --------
>> > 2011 Training: http://bestpractical.com/services/training.html
>> >
>
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>