[rt-users] RTV4.0.0: User Access Restrictions

[Joanne Keown]

Hello,
Back in June I emailed the below question/request for help and I don't believe I have seen a response to that.

Does anyone have any good ideas/pointers on this?  I have searched archives & manuals etc. but I can't see what right I am applying that is allowing all my users Admin rights.

Many thanks in advance.

Jo

Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Email: joanne.keown at coloradogroup.com.au<mailto:joanne.keown at coloradogroup.com.au>


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Joanne Keown
Sent: Friday, 24 June 2011 11:36 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] RTV4.0.0: User Access Restrictions

Hi all,

I have set up a number of users within groups on RT V4.0.0 and have been testing to make sure that these users only have access to view and update certain areas in RT.  When I log in as users "jfaulkner" and "dchapman" (in customer Services group) I notice that they have full administration access, even though I have not applied these rights to either the User or Group profiles.  I'm miffed as to where these rights are coming from and I'm hoping that someone can tell me what I'm missing.

Attached is a spreadsheet that shows what access I have applied to the groups, users, queues and custom fields.  Can someone enlighten me on what could be allowing my users full admin rights to:

*         update other users,

*         Change group information,

*         Change Queue information,

*         Admin update custom field metadata - etc.

Many thanks and kind regards

Jo

Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Email: joanne.keown at coloradogroup.com.au<mailto:joanne.keown at coloradogroup.com.au>


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