[rt-users] how to access content for an attachment in scrip?

[John Alberts]

I've found several unanswered questions in the mail list archives with similar questions about looping through attachments.
I saw several times it suggested to loop through attachments using something like
   while ( my $AttachObj = $self->TransactionObj->Attachments->Next ) {
               # do something with $AttachObj
           }

This code doesn't work because ->Next doesn't exist for the Attachment object. Is there any other way to do this?  Sorry if this is incredibly simple to do.  I'm not familiar with Perl and try to poke around and see if I can figure it out.


----------
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave.  Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560

Follow Ex Libris on Twitter: @exlibrisgroup<http://twitter.com/ExLibrisGroup>

From: John Alberts <john.alberts at exlibrisgroup.com<mailto:john.alberts at exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 22:01:47 +0000
To: "rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Subject: Re: [rt-users] how to access content for an attachment in scrip?

Using the rt console, I can see that there are actually 3 attachments, even though the I only sent one and the web ui only shows 1, so I'm sure the problem is that I'm selecting the wrong attachment.

Here's what I see from the console.
./rt show 2075/attachments
19671: (Unnamed) (multipart/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)


The attachment I would like will always be named env-vars.txt.  How can I get the contents for the attachment name env-vars.txt?

Thanks

John


From: John Alberts <john.alberts at exlibrisgroup.com<mailto:john.alberts at exlibrisgroup.com>>
Date: Wed, 6 Jul 2011 20:06:34 +0000
To: "rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
Subject: [rt-users] how to access content for an attachment in scrip?

Hi. I'm trying to customize the scrip shown at the bottom of this wiki page: http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages

I know there is an extension that does merging, but I want to do some other things with the Nagios variables I have attached as a plain text file to the ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an attachment and put it in a variable named $content.  I suspected that this was not working, so I added a debug line to dump the contents of $contents and it is empty.

Here is the scrip code.
   my $T_Obj = $self->TicketObj;
   my $AttachObj = $self->TransactionObj->Attachments->First;
   my $content = $AttachObj->Content;
   $RT::Logger->debug("Contents: " . $content);


The log output shows:
[Wed Jul  6 19:47:49 2011] [debug]:  Contents: ((eval 3934):4)


The attachment is attached to the ticket.  I can see it in the web ui and can open and read it with no problems.  Any idea what I'm doing wrong here?


Thanks


John


-------- 2011 Training: http://bestpractical.com/services/training.html
-------- 2011 Training: http://bestpractical.com/services/training.html
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110707/9e4d92f0/attachment.htm>