[rt-users] Tr : RE RE Graph and Dashboards by email

[Raphaël MOUNEYRES]

One step further : Lotus Notes won't accept PNG images, but will show GIF 
images

So for the pie chart to be displayed correctly, the following patch did 
the trick :
        in  /opt/rt3/share/html/Search/Chart
        line 191 
        -my @types = ('png' , 'gif');
        +my @types = ('gif' , 'png');

but for the tickets relathionship graphs things are harder.

I made some tries on /opt/rt3/share/html/Tickets/Graphs/dhandler lines 71 
through 76, by changing png to gif
but the result is not so immediate. On the WebUI, refreshing my browser, 
the image alterns between, having a black backgound, not displaying at 
all, displaying correctly.
There must be another file to patch...

Raphaël MOUNEYRES





Raphaël MOUNEYRES <raphael.mouneyres at sagemcom.com> 
Envoyé par : rt-users-bounces at lists.bestpractical.com
07/07/2011 14:47

A
rt-users at lists.bestpractical.com
cc

Objet
[rt-users] RE  Graph and Dashboards by email







After looking more precicely into the mail headers and format, i notice 
that images generated for the graphs have header : 
     Content-Transfer-Encoding: base64
    Content-Type: image/png
    Content-Disposition: inline
    Content-ID: 131002560331525265433 
and are reffered with : <img src=3D"cid:131002560331525265433" /><br /> 

So probably Lotus Notes is either unable to display PNG images, or won't 
accept inline images (i can't have any answer from our IT department....) 

Is it possible to modify the format of sent image to JPG for example so i 
can make a try ? where to start with in the code, RT or external source ? 

thank you for any information, 

Raphaël MOUNEYRES



Raphaël MOUNEYRES <raphael.mouneyres at sagemcom.com> 
Envoyé par : rt-users-bounces at lists.bestpractical.com 
07/07/2011 09:45 


A
rt-users at lists.bestpractical.com 
cc

Objet
[rt-users] Graph and Dashboards by email









Hi, 
still using RT 3.8.8 ;) 

i have included multiple Queries to a dashboard, including 2 graphs : A 
pie chart one , and a tickets relationship one 
This dashboard is correctly displaying all my queries (tables & graphs) 
inside RT webUI. 
But when sending this dashboard on email, the graphs aren't displayed 
(i've got a small red box with a cross instead , meaning image not 
available)... 
our mail client is Lotus Notes. 
Is it normal ?

Raphaël 

#
" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés."


                               ******

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."
#

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110707/d25ad466/attachment.htm>