[rt-users] Ownership on comment

[Chris Hall]

thanks guys, yeah, scrips are doing the job.  #1 has been taken care of w/ a
scrip I found on the wiki.  #2 eludes me, but I'm working on it.  Used this
for #1

Description: AutoSetOwner
Condition: On Resolve
Action: User Defined
Custom action preparation code:
  return 1;
Custom action cleanup code:
  # get actor ID
  my $Actor = $self->TransactionObj->Creator;

  # if actor is RT_SystemUser then get out of here
  return 1 if $Actor == $RT::SystemUser->id;

  # get out unless ticket owner is nobody
  return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;

  # ok, try to change owner
  $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to
user #". $Actor );
  my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
  unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
    return undef;
  }
  return 1;
Template: Global template: Blank



On Wed, Jul 13, 2011 at 11:27 AM, Mauricio Tavares <raubvogel at gmail.com>wrote:

> On Wed, Jul 13, 2011 at 11:17 AM, Chris Hall <hiro24 at gmail.com> wrote:
> > Hey... is it possible to:
> > 1. automatically set the owner of a ticket to the creator of the ticket?
> > 2. automatically change the owner of a ticket to whomever comments on the
> > ticket?
> >
>       You should be able to write scrips to do that. Main question is
> when in the life of a ticket should those events take place.
>
> > --------
> > 2011 Training: http://bestpractical.com/services/training.html
> >
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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