[rt-users] Import from Old System and Set Resolved Date

[Kenneth Crocker]

Jason,

If you're using the API and you are setting the status to resolved, then RT
is going to set that date to now. What I recommend is creating a Custom Date
Field and putting your original resolved date into that and then after
conversion, run some SQL that will change the resolved date (don't forget to
include the "To" date in the TRANSACTION Record) to the value in that Custom
Field.

That's the best idea I have. Hope it helps.

Kenn
LBNL

On Fri, Jul 15, 2011 at 3:40 AM, Jason Ledford <jledford at biltmore.com>wrote:

> Let me rephrase the question and change the subject.  How can I migrate my
> old work orders from an old system and set the resolved date?  When I do
> this with the offline tool, even though it has the resolved field for me to
> fill out, it ignores that and sets the date to now().  Is there any other
> way to import from another system where I can accuratly set that date?
> ________________________________________
> From: Jason Ledford
> Sent: Wednesday, July 13, 2011 7:12 AM
> To: rt-users at lists.bestpractical.com
> Subject: Re: imports with the offline tool not taking resolved date
>
> Sorry, I know this is an older email
> http://www.gossamer-threads.com/lists/rt/users/73345?search_string=offline%20resolved%20date;#73345
> but I am trying to do this and have a question about what the last person
> suggests.  I can't find that code in the CreateTicket code like suggested, I
> am sure I just don't know what I am looking at.  Using RT 3.8.9.
>
> Thanks for any help.
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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