[rt-users] Import from Old System and Set Resolved Date

[Jason Ledford]

That's not a bad idea, and I ended up importing my ~17000 tickets and imported the resolved date into the starts date,  and then in phpmyadmin I did
update `Tickets` set `Resolved` = `Starts` where `Queue` = '4'

Now my question is can I now move all the tickets with?
update `Tickets` set  `Queue` = '3' where `Queue` = '4'

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, July 15, 2011 12:23 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Import from Old System and Set Resolved Date

Jason,

If you're using the API and you are setting the status to resolved, then RT is going to set that date to now. What I recommend is creating a Custom Date Field and putting your original resolved date into that and then after conversion, run some SQL that will change the resolved date (don't forget to include the "To" date in the TRANSACTION Record) to the value in that Custom Field.

That's the best idea I have. Hope it helps.

Kenn
LBNL
On Fri, Jul 15, 2011 at 3:40 AM, Jason Ledford <jledford at biltmore.com<mailto:jledford at biltmore.com>> wrote:
Let me rephrase the question and change the subject.  How can I migrate my old work orders from an old system and set the resolved date?  When I do this with the offline tool, even though it has the resolved field for me to fill out, it ignores that and sets the date to now().  Is there any other way to import from another system where I can accuratly set that date?
________________________________________
From: Jason Ledford
Sent: Wednesday, July 13, 2011 7:12 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: imports with the offline tool not taking resolved date

Sorry, I know this is an older email http://www.gossamer-threads.com/lists/rt/users/73345?search_string=offline%20resolved%20date;#73345
but I am trying to do this and have a question about what the last person suggests.  I can't find that code in the CreateTicket code like suggested, I am sure I just don't know what I am looking at.  Using RT 3.8.9.

Thanks for any help.

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