[rt-users] manage email squelching?

[Kevin Falcone]

On Mon, Jul 18, 2011 at 03:27:41PM +0000, Roedel, Mark wrote:
>    One of our managers would like to know if there's a way - short of removing the relevant
>    sections from the ticket maintenance screens - to control the use of the checkboxes that turn
>    email notifications to particular users on and off?  Alternately, are there options for
>    searching for and reporting on tickets where a user's notifications are squelched?  (We're
>    currently running 3.8.10 but working towards a 4.x upgrade, so answers applicable to either
>    version would be helpful.)

4.0.1 gives you some new improved UIs for squelching since you can
handle it globally and per-ticket.

The ShowOutgoingEmail right controls whether that box shows up.
However, it also controls whether you see in transaction history that
mail went out.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110718/59147714/attachment.sig>