[rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

[Joanne Keown]

Thanks Kevin, will do.

Kind regards

Jo

Jo Keown, MBusAdmin(Mgt), MIPA
IS Business Analyst
Colorado Group Ltd 
100 Melbourne Street
South Brisbane  QLD   4101
Ph:    +61  7 3877 3399
Mobile:   0402 697 351
Email: joanne.keown at coloradogroup.com.au


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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, 19 July 2011 12:54 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Fields (Applies to Ticket Transactions) - not saving at ticket level

On Fri, Jul 15, 2011 at 10:50:25AM +1000, Joanne Keown wrote:
> BTW, does anyone know if the RT user manual (RT Essentials) been updated for RT4?

O'Reilly commissions new editions based on demand.  Writing to them to express your interest is probably the easiest thing to do.

Luckily, many of the example configurations and basic concepts still apply in RT4, even if the screenshots are older.

-kevin